Like your best associate — scaled to every visit.
Shoppers ask. Chat answers from your catalog and knowledge content. It can compare options and update the Shopify cart when that helps. When they ask for a person, your team can take over in Conversations with the history attached, or the request can go by email, Zendesk, or Freshdesk.
Bedding
Linen Duvet Cover
$128
AURORA LIVING
Catalog chat · online
Linen Duvet Cover
$128
Add to cart
Soft Wool Throw
$89
Add to cartAsk about any productAskPowered by CHATTERgo
Ask. Compare. Cart.
Ask
Chat reads your Shopify, Magento, or OpenCart catalog, plus knowledge content you add. Shoppers type a question on the storefront or in a channel.
Compare
It lines products up side by side so someone can choose with the details that matter.
Cart
On Shopify, cart tools are on by default: read the cart, add, change quantity, remove, apply a discount, and start checkout.
On the storefront, and in the channels you already use
Embed it, or use Shopify theme blocks (Button, Ask AI Chat, Inline Launcher). Also live on Magento, WhatsApp Business, Messenger, Instagram, and WeChat Mini Program. Voice talk-mode is available. WhatsApp add-to-cart and checkout links are available to enable. An optional Talk to a person chip can show Online or Offline. Chat hands over only when the shopper asks. They wait, chat with a named teammate, and can Switch back to AI. Outside support hours, chat states the next open time and can email the team with the transcript, page, and live cart.
Bedding
Linen Duvet Cover
$128
AURORA LIVING
Catalog chat · online
Linen Duvet Cover
$128
Add to cartSoft Wool Throw
$89
Add to cartAsk about any productAskPowered by CHATTERgo
The consultant opens on the page. Shoppers ask. Chat already knows the catalog.
Your cart is ready. Check out securely here:
WhatsApp add-to-cart and checkout links are available to enable.
When a shopper asks for a person, Conversations already has the thread
Catalog chat hands over only when they ask. Your team works Pending, WIP, Closed, and All. Take over mid-chat with the full history, transfer with a note, or Close and return to AI. Reply from the same inbox on web chat and WhatsApp. If the shopper is offline on the web, reply by email and their reply comes back here. Search knowledge base, Suggest reply, and Fix grammar sit next to the composer.
Email the team
Sends the full transcript, the page, and the live cart. Used after hours, or when nobody is online for a live handover.
Conversations
Live handover in this inbox. Take over, transfer with a note, or Close and return to AI.
Zendesk or Freshdesk
Opens a helpdesk ticket. Replies from the desk flow back into the same shopper chat.
Conversations
Live supportAmerica/New_York · weekdays 09:00-18:00 · holidays observedAURORA LIVING · web chat and WhatsApp
Riley Park
Waiting for your team · Shopper online
Take over this chat to reply. The shopper asked for a person.
Handover analytics and Agent Performance live under Analytics, including pickup, response, and handle time, plus a busy-hours heatmap. Pickup targets use business minutes, with met or missed in reports.
Keep exploring
Put product answers on your store.
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