Built for shoppers. Designed for commerce teams.

Agentic AI for
both sides of commerce.

Help shoppers find and buy the right products.
Give your team a clearer path from insight to action.

See CHATTERgo in action Explore the two solutions

Personal shopping experiences and team workflows. One connected platform.

For your customers

Personal Shopper

Expert guidance throughout the shopping journey — watch Birdy step in below.

Personal shopping experience

Picked for you

Night cream

For sensitive skin

Eye cream

Fragrance-free

Birdy · Personal ShopperDemo

Shopping for a night cream — something for sensitive skin.

Night creamRicher texture, all-face overnight useFor sensitive skin

Eye creamLighter, fragrance-free, for the delicate eye areaFragrance-free

They complement each other rather than compete — many shoppers use both.

Add the eye creamTell me more

For your team

Commerce Operations

AI colleagues for the work behind the store — watch Penny take a Teams request to a sourced brief below.

# Retail ops · GeneralDemo

Vivian ChenMerchandising lead · 09:41

Can someone run this week's competitor promo check before Friday's review? Need it for the pricing conversation.

PennyCHATTERgo agent09:42

On it — you'll have it before Friday.

Catalog & competitor reviewrunningdone

Catalog searchShopify248 SKUs in scope

Competitor price watch4 storefronts compared

Promo & GWP scanner2 gift-with-purchase moves found

Sheet builderPrice-gap comparison draftedDraft complete

PennyCHATTERgo agent09:42

This week's promo check is ready — 3 price gaps and 2 gift-with-purchase moves to note. Full detail in the brief.

Decision-ready briefPDFEditable spreadsheetXLSX

👍 1

Perfect — see you Friday.

Trusted by commerce teams.

Built around real retail experiences.

01 / Personal Shopper

A better shopping experience.
Not just another chat window.

Connect conversations, timely consultant guidance, and product recommendations into one shopping journey.

Meet Birdy

A helpful presence.
At a relevant moment.

Give shoppers a natural invitation to ask, compare, or take the next step. Birdy brings your consultant experience onto the storefront.

Contextual guidance while shoppers browse
A clear route from a prompt to conversation
Messages and scenarios your team configures

Consultant availability and behaviour depend on platform, scenario rules, and store configuration.

Browsing → considering → cart hesitation24-second simulation using real Birdy motion. Storefront, timing, messages, and responses are illustrative—not a live-store recording.Open the MP4

Conversational shopping

Start with a question.
Move toward a decision.

Help shoppers describe what they need, explore relevant products, and compare their options using your catalog and approved knowledge.

Product guidance grounded in connected information
Cart actions where the integration supports them
A route to your team when a person is needed

Explore product conversations

Shopping for a night cream for sensitive skin — under $100.

Three picks from your catalog, all suitable for sensitive skin.

Clé de Peau

Night Cream

50 ml

$95

Shiseido

Eye Cream

15 ml

$68

VT Pro Cica

Spot Patch

66 × 2

$22

Compare the night cream and the eye cream.

Size50 ml15 ml

Best forOvernight repairDelicate eye area

FragranceNoneNone

Price$95$68

They complement each other — want one added?

Add the eye cream.

Eye cream · $68 added to cart ✓ · Cart: $68

You are $32 from free shipping — checking offers for you…

Yes — any offers?

WELCOME10

10% off first order · saves $6.80

Applied at checkout

Ready when you are.

Go to checkout

Cart and discount applied — taking you to checkout ✓

My order #4821 has not arrived, and I fly out Friday morning.

Let me check… Order #4821 shipped Monday and is with the courier. I cannot change a shipment in transit — this needs a teammate. Tap “Chat with live agent” whenever you are ready.

Chat with live agent

Please connect me.

Connecting you to the team — history and cart attached.

Priya · Support joined

Priya · Support

Hi — I have read the conversation. I can hold #4821 at the courier pickup point before Friday, or arrange a resend. Which works?

Courier pickup point, please.

Priya · Support

Done — a confirmation is on its way to your email. I will hand you back to the assistant; the full history stays attached.

Priya left the chat · you are back with AI

Thanks for your patience — I have the full context. Anything else before your trip?

Powered byCHATTERgo

Real product imagery. Scripted example replies; no live AI service is connected.

02 / Commerce Operations

Less time gathering information.
More time making decisions.

Give recurring commerce work to an AI colleague. Bring together relevant sources, review the findings, and receive a file your team can use.

Five commerce role templates. Start with the job, then configure the colleague and its sources.

Weekly merchandising review

What needs attention in our catalog, pricing or stock?

PennyMerchandising Analyst

Role template

A useful review brings the question, source context, and next step together.

Catalog readiness

Review product details and missing attributes.

Competitor watch

Compare equivalent products and pricing context.

Stock signals

Surface replenishment cues for a human review.

PDF

Catalog reviewPrioritized findings

XLSX

Price-gap reviewEditable comparison

What needs to be connected

Connect Shopify or Magento and configure the catalog, competitor and inventory sources needed for each task.

Review the findings. Decide what to change. Keep the source context with the recommendation.

Work on your schedule

Run configured jobs on a schedule, on demand, or from an incoming email.

Files, not just chat replies

Receive slides, PDF, Word, or Excel outputs by email. Microsoft Teams is available on request, for staff only.

Make the scope explicit

Templates need configured sources and permissions. CRM and loyalty are custom-build examples, not shipped role templates.

Explore the commerce workflows

The shared foundation

Connected to your business.
Configured for the work.

The experience changes. The principle stays the same: relevant information, a defined scope, and a clear next step.

Relevant information

Use connected catalog, knowledge, and permitted business sources. Keep product guidance and team analysis tied to the right context.

Defined permissions

Configure what each experience and colleague can access or do. Selected consequential actions can require a human approval step.

Reviewable outcomes

Bring people into the conversation when needed. Review outputs and recorded activity, then refine the configuration over time.

Connect where the work happensShopifyMagentoWebsiteWhatsAppMicrosoft TeamsCustom APIs

Capabilities vary by platform, channel, and configured workflow. Microsoft Teams is for staff and available on request.

A few useful distinctions

Clear scope.
Better expectations.

Know what you are looking at, and what needs to be configured.

Are these two separate experiences?

Yes. Personal Shopper is customer-facing: conversations, on-page recommendations, and proactive consultant guidance. Commerce Operations is staff-facing: configured colleagues, recurring jobs, analysis, and usable files. They share a platform, but their audiences and flows are distinct.

Is the Birdy video a live recording?

No. It is an illustrative simulation using actual Birdy motion clips and real product imagery. The storefront, scenario timing, pop-up messages, and replies are mock-ups. It is not proof of any specific live-store setting or result.

What is included in a role template?

A starting role with a persona, charter, desk, and starter tasks. Connected systems, data access, job settings, and delivery channels still need configuration. The five commerce roles shown here are Penny, Sterling, Bell, Iris, and Nova.

Can colleagues work in Microsoft Teams?

Staff collaboration and report delivery in Microsoft Teams are available on request. This is separate from shopper-facing conversations. The example report panels on this page are illustrative and do not start a real job.

Start with your business priorities

Better guidance for your shoppers.
Better support for your team.

Explore the customer experience, the work behind your store, or both. We’ll focus the walkthrough on your use case.

Book a focused demo Explore the Shopify app

Choose a solution in the demo form to tailor your walkthrough.

Agentic AI for
both sides of commerce.

Personal Shopper

Commerce Operations

A better shopping experience.
Not just another chat window.

A helpful presence.
At a relevant moment.

Start with a question.
Move toward a decision.

Product discovery.
Beyond the conversation.

Less time gathering information.
More time making decisions.

Weekly merchandising review

Connected to your business.
Configured for the work.

Relevant information

Defined permissions

Reviewable outcomes

Clear scope.
Better expectations.

Better guidance for your shoppers.
Better support for your team.

A demo focused on your priorities.

Agentic AI forboth sides of commerce.

Personal Shopper

Commerce Operations

A better shopping experience.Not just another chat window.

A helpful presence.At a relevant moment.

Start with a question.Move toward a decision.

Product discovery.Beyond the conversation.

Less time gathering information.More time making decisions.

Weekly merchandising review

Connected to your business.Configured for the work.

Relevant information

Defined permissions

Reviewable outcomes

Clear scope.Better expectations.

Better guidance for your shoppers.Better support for your team.

A demo focused on your priorities.

Agentic AI for
both sides of commerce.

A better shopping experience.
Not just another chat window.

A helpful presence.
At a relevant moment.

Start with a question.
Move toward a decision.

Product discovery.
Beyond the conversation.

Less time gathering information.
More time making decisions.

Connected to your business.
Configured for the work.

Clear scope.
Better expectations.

Better guidance for your shoppers.
Better support for your team.