01
Connected sources
Connect your catalog, approved knowledge, and the systems needed for each use case.
One foundation. Two sides of commerce.
Connect business information to shopper guidance and staff workflows. Keep their context, tools, and permissions separate.
02
Configured rules
Set the instructions, available tools, and permissions for shoppers and staff separately.
03
Useful outcomes
Help a shopper make a decision, or give your team a file they can review and use.
Choose the work you want to improve.
Personal Shopper
Conversations, proactive guidance, and recommendations throughout the shopping journey.
Commerce Operations
Configured reviews for merchandising, orders, campaigns, customer insights, and search.
A clear path back to your team.
Customer support combines answers from approved knowledge with configured order tools and a human handover path. Confirm inbox assignment, conversation context, ticket handling, and any helpdesk synchronization for your setup.
Define the boundaries before enabling the work.
Agree which sources can be used, which tools can be called, and which consequential actions require review. Keep staff-only context out of public shopping conversations.
Additional capabilities and setup requirements
Capabilities depend on the connected systems, enabled tools, and organization configuration. Examples are not guarantees of results.
Product guidance
Use catalog and browsing context for product guidance and complementary recommendations.
Customer service
Answer questions using approved policies and connected order information; offer a configured route to support.
Virtual try-on
Discuss available try-on placements, supported products, camera access, and device requirements before rollout.
Live agent handover
Configure inbox assignment, notes, transfers, ticket states, and supported helpdesk synchronization.
Knowledge base
Supply approved documents, pages, and policy information; keep ownership and updates clear.
Actions and automations
Connect APIs, webhooks, and workflows. Scope permissions and any human review to the action.
Internal mode
Give staff workflows their own context and restricted tools. Teams access is staff-only and available on request.
Multilingual experience
Configure languages and localized knowledge for the experiences you want to support.
Tool builder and UI blocks
Connect custom tools and rich product, loyalty, or order blocks. Confirm engineering, permissions, and deployment needs for each extension.