Steps in when shoppers hesitate.
Presenter is proactive. It notices when a shopper is browsing, comparing or stuck at the cart, and steps in with the right nudge: a helpful tip, product picks, a discount they can apply in one tap, or a quick way to ask a question. You write the rules and the words, or let AI draft them in your brand voice. Use a built-in character, upload your own, or keep it simple inside the chat hint. Shopify only. New, and off by default until you enable it.
New. Off by default. Shopify only. Available to enable.
AURORA
Still deciding on the Linen Duvet Cover? I can line it up with the throw.
Bedding · Considering
Linen Duvet Cover
$128 · King · oat
Breathable linen for a warm room. Quiet colour, washed texture.
Add to bagNotice the moment. Show the nudge. Open chat if they ask.
Visit moments
Presenter re-checks about every 90 seconds using page type, cart, browsing activity, and chat so far. Six moments: Browsing, Considering, Undecided, Cart hesitation, Checkout ready, and Post-purchase. Cart hesitation is a cart idle for 15 minutes or more, or a stalled checkout.
You write the nudge
In Public Setup, under Consultant, you write message rules by moment and page type, with priority and per-visit limits. Templates cover Nudge to checkout, Offer help, Limited-time offer, Recommend pairings, and Post-purchase care. Optional AI-written messages in the shopper language and your brand voice: Off, Review first, or Live. AI cannot invent prices or codes.
Open chat if they ask
Quick prompts and Ask us open normal CHATTERgo chat with that question. If Conversations is set up, handover works the usual way. The bubble does not pass the moment, offer, or products into chat.
Bottom left, separate from chat
The avatar sits bottom left with the message bubble above it. The chat button stays bottom right. You can also run with no avatar, and the same messages appear in the chat hint box. Position and size are not configurable. On desktop, drag to turn and the eyes follow the cursor. On mobile, touch to explore. Reduced motion is respected. At most two messages per moment, at least 90 seconds apart, and a five-minute pause after dismiss.
AURORA
Still deciding on the Linen Duvet Cover? I can line it up with the throw.
Drag to turnBedding · Considering
Linen Duvet Cover
$128 · King · oat
Breathable linen for a warm room. Quiet colour, washed texture.
Add to bagA message and up to three quick prompts. Tap a prompt to open chat with that question. The avatar sits bottom left, separate from the chat button.
Commerce AI · Public Setup
Consultant · AURORA LIVING
Scenario engine
Re-checks about every 90s. Uses page type, cart, browsing, and chat so far. Cart hesitation: idle 15+ min or stalled checkout.
Message rule
Offer helpConsidering · Product page · Priority 1 · 2 per visit
Still deciding on the Linen Duvet Cover? I can line it up with the throw.
AI-written messages
Shopper language and brand voice. AI cannot invent prices or codes.
Presenter
Custom upload · name tag AURORA
Built-in Pink bird or Pudding, or upload your own. Desktop and mobile. Gesture per moment. Appearance frequency. Position and size are not configurable.
Keep exploring
Turn on Presenter when you are ready.
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