prod-20260906-weekly2026-09-06
Store Agent, smarter recommendations, and per-organization widget styling
The Store Agent arrived for Shopify stores, recommendations gained collaborative filtering, and the chat widget became styleable per organization without code deploys.
New Features
- Store Agent (Shopify, early access) — ask questions about your own store and get answers from live Shopify Admin data — products, orders, and analytics like sessions, add-to-cart, and conversion — through a secure read-only connection. A connection banner shows granted access scopes and prompts for any missing ones.
- Recommendations now use collaborative filtering — "Bought together", "Visitors also viewed", "Trending now", "From your recent views", and "Recommended for you" strategies learn from shopper behaviour, with a nightly per-organization model build.
- A new recommendations experience matrix replaces the tiered setup — choose strategies per placement from a simple grid, with the advanced editor gated to admins.
- Per-organization custom CSS for the chat widget — a new "Custom CSS (Advanced)" editor in Widget Setup → Appearance with documented, stable CSS variables and a copy-paste starter block, so storefront styling no longer requires a support ticket.
- Chat replies render bullet and numbered lists with comfortable spacing, and the widget's default top spacing no longer crowds the first message.
- The Shopify billing page now leads with your subscription order summary after approving a purchase, rather than the plan catalog.
- Handover transfers are first-class — the inbox shows "Assigned to X" versus "Taken over by X", the activity timeline renders who transferred a conversation to whom (with the transfer note), and the right teammates get notified.
Fixes
- Eliminated a rare but real storefront widget freeze caused by a layout feedback loop; typing and scrolling stay smooth even in long conversations.
- Quote-only B2B products no longer show an inflated placeholder catalog price on product cards when a live quote cannot be fetched.
- The Recommendation Performance report now loads in well under a second instead of timing out on busy stores, thanks to precomputed daily rollups.
- The dashboard app is excluded from search-engine indexing, so merchant-specific widget URLs no longer surface in Google results.