prod-20260913-weekly2026-09-13
Order history and reordering, B2B tier pricing, and attribution analytics
Shoppers can now revisit past orders and reorder from the chat, B2B buyers see their real quantity-tier pricing, and the analytics report explains exactly where conversions come from.
New Features
- Order history and reordering in chat (Shopify and Magento) — shoppers can list their past orders in the conversation and add items from a previous order straight back into the cart.
- B2B quantity-tier pricing end to end (Magento / Adobe Commerce B2B) — price quotes reflect the buyer's tier ladder, the agent prices quantities from it, and the product card renders an account quantity-pricing table. Placeholder prices can no longer be quoted when a tier price is not configured.
- The overall analytics report gains a conversion attribution scope selector — Chat-linked, Recommendation-linked, or All tracked — with the arithmetic shown right on the headline tile ("attributed orders ÷ chat sessions") and a "How this is calculated" tooltip. Funnels follow the selected scope.
- New Strategy Funnel table in recommendations analytics — impressions, clicks, add-to-cart, purchases, and revenue per strategy, labelled by how each strategy picks products (collaborative filtering, popularity, LLM, or rules).
- Conversation history in the widget is cleaner and faster — previews show a short, shopper-language summary instead of technical detail, capped at the 20 most recent conversations, with a much lighter dropdown.
- Store Agent improvements for Magento stores — filtered store queries combine conditions correctly, and protected storefronts behind CDN/WAF rules are supported via an authenticated request header.
- Super Agent sessions now include a built-in browser automation tool, so agents can research the web and verify pages inside a sandboxed session.
Fixes
- Natural-language product search understands how people actually ask — filler words no longer break matching, multi-constraint questions like "tablets for pain relief" rank the right product family, and specs such as "3/4" or "1.5" are matched exactly.
- Returning to an idle chat or resuming history no longer makes shoppers log in again — storefront identity now survives widget session changes, fixing loyalty point and coupon failures for logged-in shoppers.
- Background jobs no longer shuffle conversation order in the inbox, and a starvation bug that stalled recommendation attribution nightly jobs was fixed.
- Order-status lookups on WAF-protected storefronts work again (the tool previously received a block page instead of data), and cancelled, closed, and refunded Magento orders are no longer reported as awaiting shipment or paid — with Chinese-localized status cards on Chinese-language storefronts.