Beyond the built-in commerce tools, CHATTERgo can register custom tools for your organization — capabilities specific to how your business works that the agents invoke like any other skill.
What custom tools look like
A custom tool is a defined action your agents can take, with clear inputs, outputs, and guardrails. Organizations use them for workflows such as:
- Contact a salesman — capture what the shopper needs and route it to the right salesperson.
- Lookups against internal systems that are not part of the standard storefront integration.
- Actions that combine several steps into one command shoppers can ask for naturally.
Custom tools run inside the same security model as built-in tools: scoped to your organization, with results validated before they reach the shopper.
Getting one built
Custom tools are set up with our team: describe the workflow, what systems it touches, and who should see it, and we will register it for your organization. Contact us to scope one.