The CHATTERgo Shopify app connects your store to the platform: it keeps your catalog and order data in sync for the AI agents and provides the storefront chat widget as a theme app block.
Install the app
- Open CHATTERgo on the Shopify App Store.
- Click Install and choose the store you want to connect.
- Approve the requested permissions.
- Follow the prompt to sign in to your CHATTERgo dashboard and finish setup.
What syncs to CHATTERgo
| Data | Used for |
|---|---|
| Products | Answering product questions and making recommendations |
| Collections | Organizing what agents can suggest |
| Orders | Order status and delivery questions |
| Customers | Recognizing returning shoppers and personalizing answers |
The initial sync runs right after install. After that, CHATTERgo keeps data up to date as products, prices, stock, and orders change in Shopify — you do not need to re-sync manually.
Add the chat widget
The widget is added in the Shopify theme editor as an app block. See Storefront widget for the full steps.
Permissions
The app requests the Shopify access it needs to sync catalog and order data and to add the storefront widget. You can review the requested access scopes in your Shopify admin when you install the app.
Uninstall
Removing the app from your Shopify admin stops catalog syncing and removes the widget from your theme. Your CHATTERgo account and conversation history remain in the dashboard; contact us if you want them deleted.
Troubleshooting
- Widget not appearing — confirm the CHATTERgo app block is enabled on your live theme (see Storefront widget).
- Agent answers missing recent products — wait for the next sync to complete; large catalogs take longer on first sync.
- Still stuck? Contact us with your store URL and we will help.