The chat widget supports voice conversations: shoppers can speak their question and hear the answer, in addition to typing. Voice mode uses the same agents, tools, and handover as text chat.
The voice orb
Voice mode's control is an animated, Siri-style voice orb that reflects the conversation state — idle, listening, thinking, and speaking — with subtle breathing while idle.
- Click the orb to start or stop; click while speaking to stop and send.
- Hold to talk is supported for push-to-talk style interaction.
- Switching from a text conversation to voice can start listening automatically.
Styles and palettes
The orb is configurable per organization:
- Control style — the animated orb (default) or a classic button.
- Palette — presets including
siri,ocean, andsunset, your brand colors, or fully custom colors.
Changes are made in the dashboard, with a live preview so you can see the selected style before saving.
Languages
Voice input follows the shopper's language, matching the multilingual behavior of text chat — see Storefront widget overview.