Changelog
prod-20260920-weekly2026-09-20
Custom roles and permissions, Agent Studio documents, and a durable widget styling contract
This week shipped organization-level custom roles with an audit log, agents that produce real documents, a ClickUp integration, and a styling contract that keeps custom widget CSS working across releases.
Highlights
- Custom roles and permissions — build your own roles with a permission matrix, assign them to members, track changes in an audit log, and control which agents each member can see or manage — with per-agent managers on the Agent Studio Access tab.
- Agent Studio — every task now belongs to an agent, agents get their own dashboard, and task runs can produce real documents — presentations, PDFs, Word and Excel files, and images — attached to run results and notification emails. Agents can link multiple code repositories, and new template agents are available as starting points.
- ClickUp integration — connect your organization's ClickUp and agents can list, update, and create tasks, add comments, and pull timesheets — with actions attributed to the connected teammate when they have linked their own ClickUp account.
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prod-20260913-weekly2026-09-13
Order history and reordering, B2B tier pricing, and attribution analytics
Shoppers can now revisit past orders and reorder from the chat, B2B buyers see their real quantity-tier pricing, and the analytics report explains exactly where conversions come from.
Highlights
- Order history and reordering in chat (Shopify and Magento) — shoppers can list their past orders in the conversation and add items from a previous order straight back into the cart.
- B2B quantity-tier pricing end to end (Magento / Adobe Commerce B2B) — price quotes reflect the buyer's tier ladder, the agent prices quantities from it, and the product card renders an account quantity-pricing table. Placeholder prices can no longer be quoted when a tier price is not configured.
- The overall analytics report gains a conversion attribution scope selector — Chat-linked, Recommendation-linked, or All tracked — with the arithmetic shown right on the headline tile ("attributed orders ÷ chat sessions") and a "How this is calculated" tooltip. Funnels follow the selected scope.
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prod-20260906-weekly2026-09-06
Store Agent, smarter recommendations, and per-organization widget styling
The Store Agent arrived for Shopify stores, recommendations gained collaborative filtering, and the chat widget became styleable per organization without code deploys.
Highlights
- Store Agent (Shopify, early access) — ask questions about your own store and get answers from live Shopify Admin data — products, orders, and analytics like sessions, add-to-cart, and conversion — through a secure read-only connection. A connection banner shows granted access scopes and prompts for any missing ones.
- Recommendations now use collaborative filtering — "Bought together", "Visitors also viewed", "Trending now", "From your recent views", and "Recommended for you" strategies learn from shopper behaviour, with a nightly per-organization model build.
- A new recommendations experience matrix replaces the tiered setup — choose strategies per placement from a simple grid, with the advanced editor gated to admins.
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prod-20260830-weekly2026-08-30
Smarter product search, an image-aware knowledge base, and more reliable chat
This week focused on answer quality — multi-turn product search that keeps context, a knowledge base that understands images, and a fix for the recurring chat error message.
Highlights
- Multi-turn product search keeps context across follow-ups — answers to questions like "anything else?" or "no preference" continue the established search instead of starting over, and catalog aliases (brand, product type, SKU nicknames) now apply across the whole conversation.
- Two optional search enhancements are available on request — an AI reranker that improves ordering of search results, and automatic hiding of known out-of-stock products from browse and recommend results (shoppers asking about a specific URL still get an honest "currently unavailable").
- The knowledge base is now image-aware — figures and charts inside PDF, DOCX, and PPTX sources are extracted with vision captions and rendered inline in chat answers. Re-index files from the dashboard and browse extracted images in the edit dialog.
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prod-20260823-weekly2026-08-23
Agent performance analytics, Magento customer identity, and a new voice orb
This week shipped a full Agent Performance report for human handover teams, resolved Magento logged-in shoppers in the inbox, and added a new look for voice mode.
Highlights
- New Agent Performance report with per-agent handover metrics, pickup SLA tracking in business minutes, and a configurable pickup-SLA target in your helpdesk integration settings.
- The report now shows AI summary, sentiment, and key topics per conversation, regenerates summaries when your team handles a conversation after the first reply, and replaces "Avg first response" with a business-hours-aware "Avg response time" including an "awaiting reply" indicator.
- Logged-in Magento / Adobe Commerce shoppers now resolve to their customer record in the conversations inbox instead of appearing as "Anonymous customer".
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prod-20260314.12026-03-14
OpenCart sync and realtime cart context improvements
Added OpenCart sync support and improved realtime cart context handling for storefront conversations.
Highlights
- Added OpenCart product list sync support.
- Added OpenCart single-product sync support.
- Refreshed confirmed cart context in realtime sessions after storefront cart actions.
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