Which platforms does CHATTERgo work with?
Shopify, Magento / Adobe Commerce, and OpenCart for your storefront, plus WhatsApp as a conversation channel. See the Integrations section for details on each.
Which languages do the agents speak?
Shoppers are answered in the language they write in, and chat surfaces are localized — including Chinese storefronts. Voice mode follows the same multilingual behavior.
What data do the agents use?
Your synced catalog, orders, and customer records, the knowledge base documents you upload, and the shopper's own conversation. Agents do not answer from outside inventiveness — see Security and guardrails.
Can shoppers buy inside the chat?
Yes — agents can recommend products, add items to the shopper's cart, and hand over a ready checkout link. Returning shoppers can reorder items from a past order directly in the conversation.
How are B2B prices handled?
For Magento B2B accounts, quotes and product cards reflect the signed-in buyer's quantity-tier ladder, and placeholder prices are filtered so they can never be quoted. See Magento integration.
What happens when a shopper needs a human?
The conversation moves to your team's inbox with full history, and your team takes over from there. Pickup SLAs and response metrics are measured in the Agent Performance report — see Inbox and human handover.
How do I install the chat widget?
On Shopify, as a theme app block in a few minutes — see Quick start. Styling beyond the dashboard settings can be done with Custom CSS.
Can I choose which AI model answers?
Multiple AI models, including fast flash models, are available as selectable options on storefront chat. Ask us for the current list for your organization.
How much does it cost?
See Pricing, or contact us for a plan that fits your store.