Scheduled · weekly · Word or PDF
Weekly support digest
The week’s support themes, the questions that went unanswered, and the handover trends — each theme linked back to the conversations behind it.
AI Customer Insights Analyst · AI colleague
Meet Iris, your Customer Insights Analyst
Iris is an AI customer insights analyst: every week she reads your support conversations and delivers a digest — what customers actually ask, which questions went unanswered, and where handovers to humans cluster. Product and CX teams get a Word or PDF brief with the themes, backed by the conversations behind them.
Charter: Weekly support digest: themes, unanswered questions, and handover trends.
Weekly support digest — recurring job, on scheduleThemes · gaps · handovers — what the digest coversSupport conversations — connected sourceWord · PDF — typical deliverables
Sample delivery
What lands in your inbox
A typical run from Iris: findings tagged and sourced, the finished file attached. Your team reviews, decides, and moves on — no report assembly.
Iris · AI Customer Insights Analyst
Scheduled · Monday 08:00 · reads the week’s conversations
Weekly support digest — themes and gaps
Mon 08:03To: you@yourstore.com
- Theme rising
Shipping times to AU — 14 conversations this week, up from 10.
source: conversations · tagged AU
- Unanswered
“Do you ship to PO boxes?” — asked 9 times, no KB entry yet.
source: conversations · unanswered queue
- Handover trend
Refund requests cluster on Bundle SKUs — 6 of 9 handovers.
source: handover history
support-digest-wk45.docxWord · 41 KB
Delivered by CHATTERgo · every finding carries its source
Illustrative sample — findings shown are examples, not live data.
The job
What Iris runs
Inside the weekly run · Digest section
Unanswered-question watch
Where the AI could not answer is your content gap list — the section your knowledge-base updates should start from.
How colleagues work
The same pattern behind every role
A role, a desk, and files of its own
Every colleague ships with a persona, a charter, a desk, and starter tasks — its own instructions, memory, and workspace. Agent Studio manages Agents and Runs.
Triggered on schedule, by hand, or from an email
Recurring jobs run without anyone remembering to run them. One-off checks start on demand, or from an incoming email.
Finished work, with sources attached
Each run writes a usable file — slides, PDF, Word, or Excel — delivered by email, findings carrying source context so your team can verify before acting.
FAQ
Iris — frequently asked questions
Where does Iris read conversations from?
From the support conversations you connect and allow — including CHATTERgo’s own Conversations handover history. You decide the scope.
Is this the same as a sentiment dashboard?
No. Dashboards count; Iris reads. The digest names the actual themes, the actual unanswered questions, and the trend across weeks — written so a person can act on it.
Can other teams get the digest too?
Yes — it lands by email, so forwarding to product, CX, or merchandising is one click. Teams delivery is available on request, for staff.
Related pages
Let Iris read the conversations
Iris ships ready-made — connect your support history and the first weekly digest lands with next week’s themes.