CHATTERgo agents are AI assistants that work for your store. They combine knowledge from your own catalog and store data with built-in commerce tools, so their answers are grounded in what is actually true for your business right now.
How agents answer
An agent conversation follows the same basic loop:
- Understand the shopper's question and context — the page they are on, their language, and their history in the conversation.
- Ground the answer in your store data — synced products, prices, stock, and order information.
- Act when needed — recommend products, update the cart, or look up an order.
- Escalate when the request needs a human.
Because answers are grounded in your synced store data, agents do not invent products or prices.
Built-in commerce tools
Agents can use tools against your store, including:
- Product search — find the right items for a shopper's request.
- Recommendations — suggest relevant products based on what the shopper is browsing and asking about.
- Cart actions — add products to the shopper's cart and share a checkout link.
- Order status — look up an order and answer delivery questions.
Personalization
Agents can tailor recommendations to each shopper — for example, surfacing items that match their browsing behaviour or purchase history. You control how much personalization is applied from your dashboard.
Human handover
Agents recognize when a conversation should go to your team — refund requests, complaints, or anything outside what they can resolve. On handover:
- The conversation appears in your dashboard inbox.
- Your team sees the full chat history and context, so shoppers never repeat themselves.
- The agent can keep handling routine questions while your team focuses on the conversations that need them.
Configuring agents
From the CHATTERgo dashboard you can:
- Choose how agents greet shoppers and what tone they use.
- Set what the agents should and should not handle.
- Review conversations to see how agents perform and where handovers happen.
Next steps
- Extend agents with organization-specific workflows in Custom tools.
- How we keep conversations safe — see Security and guardrails.
- Set up where agents meet shoppers in Storefront widget.
- Connect the data agents rely on in Shopify integration.