The same assistant as your storefront
Recommendations, product questions, and order answers come from the same synced catalog and knowledge content as your web widget — one assistant, consistent answers.
Channels · WhatsApp commerce
WhatsApp AI Agent for Shopify Stores
CHATTERgo runs your storefront assistant on WhatsApp Business. Shoppers get product recommendations and order answers in chat, log in securely through Shopify customer accounts, add picks to the cart, and continue to checkout through a draft-order link — the full journey without leaving WhatsApp. Included from the Advanced plan.
WhatsApp Business · Shopify customer accounts · Messenger, Instagram & WeChat too
Login — secure Shopify customer account in chatAdd to cart — from the conversationDraft order — checkout link closes the saleAdvanced+ — WhatsApp from the Advanced plan
The challenge
Why sell on WhatsApp when your store already works?
In much of the world, WhatsApp is where shopping conversations happen — product questions, “is this in stock?”, order updates. Shoppers expect an answer in minutes, and they expect to finish the purchase there too.
Staffing that inbox by hand doesn’t scale, and broadcast tools that blast templates at contact lists are the opposite of what shoppers want.
CHATTERgo runs the actual conversation: a catalog-aware assistant that recommends, answers, and moves the shopper from question to cart to checkout link — under your WhatsApp Business number.
What the AI agent does on WhatsApp
Secure shopper login in chat
Shoppers sign in through Shopify customer accounts inside the conversation, so known shoppers get order-aware answers without repeating who they are.
From recommendation to checkout link
The journey runs recommendation → secure login → add to cart → draft-order checkout link. The order is drafted in your Shopify store; the shopper just confirms.
Conversational, not broadcast
The assistant replies inside conversations shoppers start — helpful and personal. There are no cold template blasts to contact lists.
One assistant, every channel
WhatsApp, the web widget, Messenger, Instagram, and WeChat Mini Program share one catalog, one knowledge base, and one customer history. Microsoft Teams is available for staff on request.
Setup
How do we launch a WhatsApp AI agent?
Step 1
Connect your WhatsApp Business number
CHATTERgo connects through WhatsApp Business to your own number, so the conversation happens under your brand.
Step 2
Connect your Shopify store
Catalog and inventory sync automatically — that’s what powers recommendations and order answers in chat.
Step 3
Enable commerce actions and go live
WhatsApp add-to-cart and checkout links are available to enable. We walk you through launch on a demo call.
Conversational commerce where shoppers already are
WhatsApp-first markets
APAC and beyond
Every message gets an answer in seconds — recommendations, order status, and a checkout path while the intent is live.
Your team
Conversations handover
When a shopper asks for a person, your team takes over with the WhatsApp history attached — or the request goes by email or helpdesk ticket.
FAQ
Frequently asked questions
What do I need to connect WhatsApp?
A WhatsApp Business presence — CHATTERgo connects through WhatsApp Business to your own number. We walk you through the connection on a demo call.
What can shoppers actually do in the chat?
Ask product questions and get recommendations, check order status, read your policies, log in through Shopify customer accounts, add items to the cart, and continue to checkout through a draft-order link — the full journey without leaving WhatsApp.
Which plans include WhatsApp?
WhatsApp is included from the Advanced plan ($199/month, 3,000 conversations). Premium adds custom channels; Enterprise covers custom scale. Annual billing saves 17%.
How does the 24-hour messaging window work?
WhatsApp lets businesses reply inside a 24-hour window after a shopper’s message. CHATTERgo is conversational by design — it responds inside conversations shoppers start, which is exactly the window good service lives in.
Is this the same AI as the website widget?
Yes — one assistant across WhatsApp, the web widget, Messenger, Instagram, and WeChat Mini Program, with one catalog, one knowledge base, and one customer history.
How is this different from WhatsApp marketing tools?
Marketing tools broadcast templates to lists. CHATTERgo runs the conversation itself — answering, recommending, and moving shoppers to checkout when they message you. It’s service and consultative selling, not bulk sends.
Related pages
Put your store on WhatsApp — intelligently
Book a demo and walk the full WhatsApp journey: recommendation, secure login, add to cart, checkout link.